Optimizing Tour Booking and Resource Management for a Major Tour Operator in Phuket
Selecting a flexible and scalable tour management platform for a growing tour business
CLIENT
Love Andaman
INDUSTRY
Tourism
DURATION
3 Months
SERVICE
DX Strategy
Vendor Selection
RELATED TOOL
Booking System
SUMMARY
Assisting a major Phuket-based tour operator in selecting the optimal tour booking platform and resource management system for their fast-growing business. Addressing challenges like complex tour packaging, personnel shift management, rental and sales of additional items, and integration with online marketplaces, we evaluated international solutions to find the best fit.
Internal Assessment
Vendor Selection
2X
Faster in Selection
BACKGROUND
Love Andaman, a major Phuket-based tour operator, faced significant challenges in managing their fast-growing business. With complex tour packaging, personnel shift management, rental and sales of additional items, and the need for integration with online marketplaces, Love Andaman sought our assistance in selecting the optimal tour booking platform and resource management system.
CHALLENGES
Love Andaman encountered several operational challenges: • Complex tour packaging requiring sophisticated booking solutions. • Personnel shift management for a large and diverse team e.g. boat captains, bus drivers, tour guides, etc. • Managing rentals and sales of additional items alongside tour bookings. • Integration with various online marketplaces to expand reach and streamline sales.
WHAT WE DID
Our approach focused on a comprehensive assessment and strategic vendor selection to meet Love Andaman's needs:
• Internal Assessment: Conducted an in-depth assessment of Love Andaman's existing processes and systems, identifying inefficiencies and specific requirements for a new booking and management system.
• Vendor Selection: Evaluated international solutions to identify the best-fit tour booking platform and resource management system, ensuring it addressed all identified challenges and aligned with Love Andaman's growth objectives.
OUTCOMES
Through our collaboration, Love Andaman achieved significant improvements: • 2X Faster in Selection: Accelerated the vendor selection process, enabling Love Andaman to quickly identify and implement the optimal system for their needs. • Enhanced Operational Efficiency: Positioned Love Andaman for an improved management of complex tour packages, personnel shifts, rentals, and sales, leading to streamlined operations and better resource utilization.
Our collaboration enabled Love Andaman to see viable solutions in both local and international markets and how the recommended solution can help streamline their operations and support their rapid growth with an efficient and integrated tour booking and resource management system.
