Implementing a Performance Management System for a Major Isuzu Dealer
Tranforming Performance Evaluation and People Development System
CLIENT
Isuzu Eastern Chonburi
INDUSTRY
Automotives, Dealership
DURATION
6 Months
SERVICE
Vendor Selection
System Implementation
RELATED TOOL
PMS (Performance Management System)
SUMMARY
Assisting one of the largest Isuzu automotive dealers in Eastern Thailand in researching a Performance Management System (PMS) to measure employee KPIs and competencies, link them to rewards and compensation, and facilitate promotions. After selecting the vendor, we supported the implementation process, collaborated with the solution provider, and conducted training sessions to ensure smooth adoption.
Vendor Selection
System Implementation
2X
Faster in Selection
2X
Faster in Implementation
BACKGROUND
We assisted one of the largest Isuzu automotive dealers in Eastern Thailand in researching and implementing a Performance Management System (PMS). The system aimed to measure employee KPIs and competencies, link them to rewards and compensation, and facilitate promotions. Our role included selecting the vendor, supporting the implementation process, collaborating with the solution provider, and conducting training sessions to ensure smooth adoption.
CHALLENGES
Isuzu Eastern Thailand faced several challenges: • KPI Measurement: Accurately measuring employee KPIs and competencies required a robust and standardized system that complied with accepted HRD principles. • Linking Performance to Rewards: The PMS needed to seamlessly connect performance metrics with rewards, compensation, and promotion processes. • Smooth Adoption: Ensuring that employees and managers could easily adopt and utilize the new system required comprehensive training and support.
WHAT WE DID
Our strategic approach included the following steps:
• Vendor Selection: Conducted a thorough evaluation of potential vendors, focusing on their ability to meet the specific needs of Isuzu Eastern Thailand. We assessed their system capabilities, customization options, and support services, ultimately selecting the most suitable vendor.
• System Implementation: Supported the implementation process by collaborating closely with the selected solution provider. We ensured that the system was tailored to the client's requirements and integrated smoothly with existing processes.
• Training and Support: Conducted training sessions for employees and managers to facilitate smooth adoption of the new PMS. Provided ongoing support to address any issues and ensure effective utilization of the system.
OUTCOMES
Our collaboration with Isuzu Eastern Thailand led to significant achievements: • 2X Faster in Selection: Accelerated the vendor selection process, completing it in half the typical time, enabling a timely decision. • 2X Faster in Implementation: Streamlined the implementation process, ensuring the system was up and running quickly and efficiently. • Enhanced Performance Management: Implemented a PMS that accurately measures employee KPIs and competencies, links them to rewards and compensation, and facilitates promotions, resulting in improved performance management and employee satisfaction.
By conducting a thorough vendor selection process and ensuring a smooth implementation, we enabled the client to enhance their performance management practices, ultimately driving better business outcomes and employee engagement.
